What to Do If Your Heat Pump Is Frozen in Winter

If your outdoor heat pump is encased in ice or blowing cold air when it shouldn’t, you’re not alone. A thin layer of frost is normal, but if your heat pump is frozen solid in winter, it’s time to act. Ignoring it can cause damage and leave your home without heat.

Here’s how to tell when ice is normal, what steps you can take safely, and when to call the professionals at Focus Heating & Cooling.


Is It Normal for a Heat Pump to Freeze Up?

Heat pumps often develop a light coating of frost during cold weather. This happens as warm, moist air passes over the cold outdoor coil. To handle it, your system automatically enters a defrost cycle, briefly reversing itself to melt the ice away.

If your unit has thick ice buildup for hours, the outdoor fan isn’t spinning, or you don’t see steam rising from the defrost process, that means your heat pump is frozen and not defrosting properly. That’s when it’s time to step in.


What to Do When Your Heat Pump Is Frozen

When your heat pump ices over, the goal is to prevent damage while getting it thawed safely. Here’s what you can do:

  1. Switch to Emergency Heat or Turn the System Off
    Use the
    Emergency Heat setting on your thermostat to keep your home warm while bypassing the outdoor unit. If you don’t have that option, turn the system off entirely until the ice melts.
  2. Let It Thaw Naturally or Use Gentle Warm Water
    Most heat pumps will thaw on their own when outdoor temperatures rise above freezing. You can speed things up by gently pouring warm (not hot) water over the coil, but never use sharp tools or force to chip away the ice. That can puncture the coil and cause major damage.
  3. Check for Blocked Airflow
    Clear snow, ice, leaves, or debris from around the unit. A frozen or obstructed coil can’t breathe, which only makes the problem worse. Make sure there’s at least two feet of open space on all sides.
  4. Inspect for Drainage Issues
    If melting water pools beneath the unit, it can refreeze and cause another freeze-up. Clear any ice dams and ensure water drains freely away from the base.
  5. Restart and Monitor
    Once thawed, turn your system back on. If the heat pump freezes again, it’s a sign of an underlying issue. Time to call Focus Heating & Cooling.


Common Reasons a Heat Pump Freezes Up

A frozen heat pump in winter can have several root causes, including:

  • Restricted airflow from snow, debris, or a dirty filter
  • Low refrigerant charge or a refrigerant leak
  • Faulty defrost control board, sensor, or thermostat
  • A malfunctioning reversing valve or outdoor fan motor
  • Poor drainage, freezing rain, or runoff from a roof gutter

Because these problems often overlap, professional testing is the safest way to find the cause and prevent further damage.


Preventing a Frozen Heat Pump in Winter

A little preventive care goes a long way toward avoiding ice buildup and emergency repairs. You can help keep your system running efficiently by:

  • Keeping snow, shrubs, and debris cleared from around the outdoor unit
  • Replacing or cleaning filters regularly during heating season
  • Redirecting gutter runoff and downspouts away from the heat pump
  • Scheduling professional maintenance to inspect refrigerant, coils, and defrost controls

Want to keep your system running smoothly all season long? Explore our heating services to see how Focus Heating & Cooling can help keep your home warm, comfortable, and efficient.


When to Call a Professional

If your heat pump remains frozen or keeps refreezing, it won’t fix itself, and forcing it to run could cause costly damage. That’s when our experienced team can help.

Since 2005, Focus Heating & Cooling has provided dependable HVAC service throughout the Santiam Canyon and Greater Salem areas, proudly serving Stayton, Salem, and communities across the Mid-Willamette Valley. We’re a small company made up of seasoned technicians who take pride in doing the job right.

We’ll find the real cause of the problem, explain your options clearly, and never push a replacement unless it’s absolutely necessary.

Call or text Focus Heating & Cooling at (866) 907-3956 to schedule your service today.



Need Help With a Frozen Heat Pump in the Santiam Canyon or Greater Salem Area?

Call Focus Heating & Cooling today at (866) 907-3956. Let us take care of your heat pump so you can stay comfortable no matter how cold it gets outside.

By 7003135598 August 28, 2025
At Focus Heating & Cooling, we want to keep you informed about important changes happening in the HVAC world. These changes affect what goes inside your air conditioner or heat pump to make it cool—the refrigerant. What’s Changing? Right now, most systems use a refrigerant called R-410A. But starting in 2025, this type will be phased out (discontinued) because it’s not great for the environment. Instead, a new refrigerant called R-454B will be used in new systems. It’s more environmentally friendly and helps reduce global warming. Is R-454B Safe? Yes! Even though R-454B is labeled as “mildly flammable,” it's very safe when used by trained professionals—like our team at Focus Heating & Cooling. We follow special safety rules and use the right tools to handle it properly. What Does This Mean for You? If You Already Have a System: You don’t need to replace it right away. But in the future, repairs might cost more as the old refrigerant becomes harder to find. If You’re Getting a New System: We will use the new, eco-friendly R-454B refrigerant. These systems are just as reliable—and better for the planet. Why the Switch Matters This change is part of a nationwide effort to reduce pollution and protect the environment. It’s like switching from plastic straws to paper ones—a small change that makes a big difference over time. How We Help At Focus Heating & Cooling, we’re here to: Explain the changes in plain, simple language Help you decide if it’s time for a new system or not Safely install new equipment that uses R-454B Keep your current system running smoothly as long as possible Have Questions? We’re Here for You! Call or text us at 503-563-8567 or visit us in Stayton, Oregon. Let’s keep your home comfortable—and eco-friendly!
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