Keep your system running smoothly year-round
with reliable care and priority service.
No hassle, worry-free service
Everything your system needs, worry-free!
No charge annual maintenance
Keep your system running at peak efficiency.
No charge covered repairs
If it breaks, 24/7 priority scheduling and repairs (parts & labor) are included.
No charge consumable parts
U/V bulbs and air filters are included.
No hidden charges or fees
No trip, diagnostic, or overtime fees.
No large up-front payment
Everything included for a predictable, low monthly payment.
Most advanced home comfort systems
HVAC, water heaters, and whole-home water filtration systems.
Applications are completed through
our secure online portal or via phone.
Sign your agreement in our secure
online portal or via email.
Pick your home comfort system
and schedule your installation.
Without the traditional risks
and burdens of ownership.
As a Premier Program member, you can expect priority service should your home comfort system ever need servicing. Please contact Focus Heating & Cooling and one of their qualified service technicians typically will be dispatched to your home within 24 hours.
The installation is performed by Focus Heating & Cooling. Installations in most cases take about a day. Focus Heating & Cooling will set up a time and day for the installation that is most convenient for you and fits with your schedule.
Yes. Focus Heating & Cooling will answer all your questions concerning how the home comfort system works, walk you through how to properly operate the new system controls or thermostat, and show you how to change the air filters.
Focus Heating & Cooling works with several quality, nationally recognized HVAC, plumbing, and electrical manufacturers. Based on your specific home comfort needs, Focus Heating & Cooling will recommend the best options for you to consider.
Focus Heating & Cooling will safely remove and dispose of your old home comfort system in an environmentally friendly manner.
Focus Heating & Cooling will contact you to schedule the annual heating, cooling, or electrical system maintenance. Plumbing maintenance is scheduled on an as-needed basis. However, if you must reschedule that appointment, contact Focus Heating & Cooling to do so, at your earliest convenience.
With the Premier Program, and pursuant to the type of home comfort system Focus Heating & Cooling installs, all system maintenance, consumable parts, and covered repairs are included per the terms of your Premier Program agreement.
For questions concerning the home comfort system, contact Focus Heating & Cooling. Contact information is included in your Premier Program agreement.
What happens when it ends? The standard term for the Premier Program is 10 years. At the end of the standard term, you may elect to do any of the following (subject to the terms and conditions of your Premier Program agreement): 1) upgrade to a new system, 2) extend your Premier Program agreement, 3) exercise your purchase option, or 4) return the system.
If you sell your home, you have a couple options with the Premier Program:
Option 1: Contact us to apply to transfer the service to the new homeowner; upon the new homeowner being approved for the Premier Program and executing required documentation, they will assume responsibility for any remaining payments.
Option 2: Contact us to exercise your purchase option, as detailed in your Premier Program agreement. Under this option, you will take ownership of the system and program benefits will cease upon your exercise of the purchase option.
For billing questions, please contact Comfort Connect and one of our dedicated customer service team members will answer your questions. You can contact us via email at inquiries@comfortconnect.com or call us toll-free at 866-907-3956.
If you wish to transfer your Premier Program agreement, please contact Comfort Connect and one of our dedicated customer service team members will review your options with you. You can contact us via email at inquiries@comfortconnect.com or call us toll-free at 866-907-3956.
