Focus Heating & Cooling
Effective Date: August 28, 2026
Focus Heating & Cooling (“Focus,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy describes the types of information we may collect when you visit FocusHeatingandCooling.com, contact us, request an estimate, schedule service, purchase products or services, communicate with our team, or otherwise interact with Focus Heating & Cooling. It also explains how we use and disclose that information and the choices available to you.
1. Information We Collect
We collect information reasonably necessary to provide our services, communicate with customers, process transactions, and operate our business.
Contact Information
We may collect your name, service address, billing address, email address, telephone number, and mobile telephone number.
Service and Property Information
When you request service, maintenance, repair, or installation, we may collect information relating to your property and HVAC equipment, including:
- Appointment and scheduling information;
- Equipment type, model, serial number, age, and condition;
- Service, repair, installation, and maintenance history;
- Diagnostic information and technician notes;
- Estimates and proposals;
- Warranty and maintenance agreement information; and
- Photographs or other documentation relating to equipment or work performed.
- Transaction Information
We may maintain records of products and services purchased, estimates, invoices, payments, account balances, warranties, rebates, incentives, and promotions.
Communications
We may maintain records of communications with you, including telephone calls, emails, text messages, website inquiries, appointment communications, customer-service requests, reviews, surveys, and other feedback. Message frequency may vary depending on your interactions with Focus Heating & Cooling, including appointment scheduling, service updates, estimates, billing notifications, and customer support communications.
Where permitted by law, certain communications may be recorded or retained for legitimate business purposes, including customer service, quality assurance, training, documentation, and dispute resolution.
Website and Device Information
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, referring website, pages viewed, and information collected through cookies or similar technologies.
We may use this information to operate and secure our website, understand how visitors use it, improve website performance, and evaluate the effectiveness of our marketing.
Payment and Financing Information
When you make a payment or request financing, information necessary to complete the transaction may be collected or processed by Focus or by third-party payment processors, financial institutions, or financing providers.
Focus does not intentionally collect or maintain Social Security numbers, credit reports, credit scores, online banking credentials, or similar sensitive financial information except where such information is reasonably necessary for a service specifically requested by you.
2. How We Use Your Information
We may use personal information to:
- Schedule and dispatch appointments;
- Provide estimates and proposals;
- Diagnose, maintain, repair, and install HVAC equipment;
- Maintain customer, equipment, and service histories;
- Communicate with you regarding requested services;
- Provide customer support;
- Process invoices and payments;
- Administer maintenance agreements;
- Assist with manufacturer warranties;
- Assist with rebates and incentive programs;
- Facilitate financing when requested;
- Send appointment, service, and maintenance reminders;
- Respond to questions, requests, or concerns;
- Improve our services and customer experience;
- Protect our customers, employees, systems, and business;
- Comply with accounting, tax, insurance, contractual, regulatory, and legal obligations; and
- Provide information about Focus products, services, promotions, and offers, subject to applicable law and your communication preferences.
We may also use aggregated or de-identified information for legitimate business purposes.
3. How We Share Your Information
We may disclose personal information when reasonably necessary to provide requested services, complete transactions, operate our business, or comply with applicable law.
Depending upon the services you request, information may be provided to:
- Field-service and customer-management technology providers;
- Payment processors and financial institutions;
- Financing providers;
- HVAC equipment manufacturers and distributors;
- Warranty administrators;
- Utilities and rebate or incentive administrators;
- Subcontractors or other providers assisting with requested services;
- Accounting, information technology, website, communications, marketing, and other business-service providers; and
- Government agencies, courts, regulators, or law enforcement when disclosure is required or permitted by law.
We endeavor to limit disclosures to information reasonably necessary for the applicable service or business purpose.
We Do Not Sell Customer Information
Focus Heating & Cooling does not sell customer personal information for monetary consideration.
We do not sell customer mobile telephone numbers, text-message opt-in information, or SMS consent information to third parties for their independent marketing or promotional purposes.
We may provide information to vendors that perform communications, technology, marketing, payment processing, or other services on our behalf.
4. Email and Text Message Communications
If you provide your email address or mobile telephone number, we may use it to communicate with you regarding appointments, technician arrival, estimates, service, maintenance, invoices, warranties, customer support, and other matters relating to your relationship with Focus.
We may also send promotional communications where permitted by law.
You may unsubscribe from promotional emails using the unsubscribe instructions contained in the email.
You may opt out of promotional SMS/text messages at any time by replying STOP. Message and data rates may apply.
Opting out of promotional communications does not prevent us from sending transactional or service-related communications reasonably necessary to provide services you have requested or administer an existing customer relationship.
Mobile information, SMS opt-in data, and consent information will not be sold or shared with third parties or affiliates for their independent marketing or promotional purposes.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate website features, understand website usage, remember preferences, measure website performance, and evaluate marketing effectiveness.
Most web browsers allow you to control or disable cookies through browser settings. Disabling certain cookies may affect the operation or functionality of portions of our website.
6. Data Security and Retention
Focus maintains reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Access to customer information is limited to employees and service providers who have a legitimate business need for that information.
No electronic transmission or storage system can be guaranteed to be completely secure, and Focus cannot guarantee the absolute security of information transmitted or maintained electronically.
We retain personal information for as long as reasonably necessary to provide services and maintain appropriate customer, equipment, warranty, accounting, tax, insurance, contractual, and legal records.
When information is no longer reasonably necessary, it may be deleted, destroyed, anonymized, or otherwise disposed of in accordance with our business practices and applicable law.
7. Your Privacy Rights and Choices
You may contact Focus to:
- Update or correct your contact information;
- Ask questions regarding personal information we maintain about you;
- Request deletion of certain information where legally permissible and reasonably practicable;
- Change your communication preferences;
- Unsubscribe from promotional emails; or
- Opt out of promotional SMS/text messages.
We may retain information notwithstanding a deletion request when reasonably necessary or permitted by law, including service histories, warranty records, invoices, payment records, tax and accounting records, and information necessary to establish or defend legal rights.
Additional privacy rights may be available under applicable law. Where such rights apply, Focus will respond to eligible and verified requests as required by law.
8. Children’s Privacy
Our website and services are intended for individuals seeking residential or commercial HVAC and related services and are not directed to children under 13.
We do not knowingly collect personal information online directly from children under 13. If we become aware that such information has been collected in circumstances requiring parental or guardian consent, we will take reasonable steps to address the information in accordance with applicable law.
9. Third-Party Websites and Services
Our website may contain links to websites or services operated by third parties, including financing providers, manufacturers, payment providers, or other businesses.
Focus is not responsible for the privacy practices of independently operated third-party websites. We encourage you to review the applicable privacy policy before providing personal information directly to a third party.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, service providers, or applicable legal requirements.
The Effective Date appearing at the top of this Privacy Policy identifies the date of the current version. Material changes may also be communicated through our website or by other reasonable means when appropriate or required by law.
11. Contact Us
If you have questions about this Privacy Policy, our privacy practices, your personal information, or your communication preferences, please contact:
Focus Heating & Cooling
Website: FocusHeatingandCooling.com
Phone: 503-563-8567
